We are doing our best to ensure orders are fulfilled as usual but please factor in that there may be the odd delay. Thanks!
If you live outside of the United States, we are more than happy to send you a pair of Inkerman™ shoes. At checkout, you will be shown available shipping rates with FedEx and USPS based on your shipping address.
Please also consider any local taxes you may incur.
We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.
We will send you the tracking number for your shipment, as provided by the shipping carrier, when your order is processed for shipment.
Please allow up to 12 hours for the FedEx website to update before seeking a tracking report. Once an order ships from the Inkerman™, tracking is expressly the customer’s responsibility. We do not track packages nor do we have access to any additional information regarding a parcel’s location other than the FedEx tracking number you are provided within your shipment confirmation email.
Orders processed in the US will typically take 3-5 business days to arrive once fulfilled. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your order confirmation email.
All orders are shipped on business days (Monday–Friday), excluding major holidays. All shipments have a processing time of 24–48 hours, and should arrive within 1-5 business days, depending on your location. If you would like to receive your order faster, we offer expedited services (at an additional cost), which are available at checkout.
We create custom shoes to order. All custom orders are to be delivered between 30-45 days. Learn more here
Exchanges & Returns
We are happy to offer an exchange free of charge for a new size or colorway, so long as we have the shoes that you want in stock and the exchanged shoes are unworn and in the condition that you received them in.
Please send an email to email@example.com to begin the exchange process, including your initial order number and the shoes that you would like instead.
We will respond as soon as possible, letting you know whether or not we can fulfill your exchange request. If we do have your requested shoes in stock, we will include a prepaid return label for you to send your initial order back, and send your new shoes to you within 24-48 hours.
Please note that you have 14 days from the exchange request date to return the original item. If we don't receive your return by then, we will charge you the full price of the new item.
Inkerman™ offers full refunds for any purchase, so long as the return is requested within 14-days of the original shipping date and the shoes that you are returning are unworn and in the condition that you received them in.
As part of our commitment to reducing our carbon footprint we have decided to no longer offer free shipping on returns.
To process the return, please send your order back to the following address:
Inkerman 102 Thompson Street, New York 10012 US
If you have any further questions please email us at firstname.lastname@example.org. We will respond as soon as possible and include a prepaid return label.